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Laval. Interview. "Si pas de conditions générales de ventes, il faut aller voir ailleurs", conseille UFC-Que Choisir en Mayenne

Actualités. Jean-Michel Guinaudeau, président de l’UFC-Que choisir de la Mayenne, livre quelques conseils pour éviter les mauvaises surprises après un achat en ligne.

Laval. Interview. "Si pas de conditions générales de ventes, il faut aller voir ailleurs", conseille UFC-Que Choisir en Mayenne
Jean-Michel Guinaudeau, le président de l’UFC Que Choisir en Mayenne.

Noël est propice aux achats sur Internet. Mais alors que le consommateur pense faire une bonne affaire, à l'arrivée ce n'est pas toujours le cas. Les conseils de Jean-Michel Guinaudeau, président de l’UFC-Que choisir de la Mayenne.

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="%C3%8Ates-vous%20particuli%C3%A8rement%20sollicit%C3%A9%20apr%C3%A8s%20les%20f%C3%AAtes%20%3F%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20" actuinterview-reponse="Apr%C3%A8s%20les%20salons%20et%20les%20f%C3%AAtes%2C%20on%20est%20toujours%20sollicit%C3%A9%20pour%20des%20probl%C3%A8mes%20de%20retours%20ou%20de%20produits%20non%20livr%C3%A9s.%20Je%20suis%20un%20peu%20%C3%A9tonn%C3%A9%2C%20on%20n%E2%80%99a%20pas%20encore%20eu%20de%20r%C3%A9clamations%2C%20mais%20on%20n%E2%80%99est%20qu%E2%80%99au%20d%C3%A9but%20du%20mois." /]

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Une adresse en France

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="Comment%20%C3%A9viter%20ces%20d%C3%A9sagr%C3%A9ments%20%3F%0A" actuinterview-reponse="Il%20faut%20toujours%20lire%20les%20conditions%20g%C3%A9n%C3%A9rales%20de%20vente%20(CGV)%20m%C3%AAme%20si%20c%E2%80%99est%20p%C3%A9nible.%20Aller%20aussi%20voir%20sur%20les%20forums.%2080%20%25%20des%20sites%20frauduleux%20n%E2%80%99ont%20pas%20de%20CGV.%20Parfois%2C%20il%20est%20bien%20marqu%C3%A9%20conditions%20g%C3%A9n%C3%A9rales%20de%20ventes%2C%20mais%20quand%20on%20clique%20%C3%A7a%20ne%20m%C3%A8ne%20nulle%20part.%20Si%20pas%20de%20conditions%20g%C3%A9n%C3%A9rales%20de%20ventes%2C%20premi%C3%A8re%20chose%20%C3%A0%20faire%20%3A%20aller%20voir%20ailleurs.%20Ensuite%2C%20dans%20les%20CGV%2C%20la%20loi%20oblige%20%C3%A0%20mettre%20l%E2%80%99adresse%2C%20le%20num%C3%A9ro%20de%20Siret%2C%20etc.%20Il%20faut%20chercher%20une%20adresse%20en%20France%20parce%20que%20c%E2%80%99est%20la%20loi%20fran%C3%A7aise%20qui%20s%E2%80%99applique.%20Le%20nom%20du%20m%C3%A9diateur%20de%20la%20consommation%20doit%20aussi%20figurer.%20S%E2%80%99il%20n%E2%80%99y%20a%20pas%20ces%20informations-l%C3%A0%2C%20c%E2%80%99est%20que%20c%E2%80%99est%20un%20site%20frauduleux." /]

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="Comment%20s%E2%80%99abonne-t-on%20%C3%A0%20des%20sites%20de%20r%C3%A9ductions%20sans%20le%20vouloir%20%3F" actuinterview-reponse="Les%20gens%20font%20un%20premier%20achat%20avec%20parfois%20une%20r%C3%A9duction%20allant%20jusqu%E2%80%99%C3%A0%2060%20%25.%20Ils%20ne%20font%20pas%20attention%20et%20ils%20s%E2%80%99abonnent.%20Quand%20il%20y%20a%20un%20mail%20de%20confirmation%2C%20il%20tombe%20souvent%20dans%20les%20spams.%20Ces%20abonnements%20portent%20diff%C3%A9rents%20noms%20dont%20club%20VIP%2C%20Amazon%20Prime%20(annuel)%2C%20Remises%20et%20r%C3%A9ductions%20(mensuel)%E2%80%A6%20Ils%20permettent%20des%20r%C3%A9ductions%20tous%20les%20mois%20si%20vous%20achetez.%20Mais%20si%20vous%20n%E2%80%99achetez%20pas%2C%20l%E2%80%99abonnement%20est%20d%C3%A9duit%20automatiquement%20de%20votre%20compte.%20Parfois%20aussi%2C%20pas%20besoin%20de%20cliquer%2C%20%C3%A7a%20fait%20partie%20des%20CGV%2C%20et%20c%E2%80%99est%20l%C3%A0%20o%C3%B9%20c%E2%80%99est%20vicieux.%20Parce%20que%20tout%20est%20%C3%A9crit%20clairement%2C%20il%20n%E2%80%99y%20a%20pas%20de%20remboursement%20possible.%20En%20revanche%2C%20le%20pr%C3%A9-cochage%20de%20cases%20est%20interdit%20par%20la%20loi%20sauf%20si%20pr%C3%A9cis%C3%A9%20dans%20les%20CGV." /]

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Abonnée 3 ans sans le savoir

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="Comment%20se%20d%C3%A9sabonner%20%3F" actuinterview-reponse="Souvent%2C%20il%20suffit%20d%E2%80%99envoyer%20un%20mail%20pour%20mettre%20un%20terme.%20Il%20faut%20aussi%20pr%C3%A9venir%20sa%20banque%20pour%20dire%20qu%E2%80%99on%20refuse%20tous%20les%20pr%C3%A9l%C3%A8vements%20de%20cette%20entreprise.%20C%E2%80%99est%20un%20droit%20qui%20est%20gratuit." /]

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="Ce%20type%20d%E2%80%99abonnement%20peut%20co%C3%BBter%20cher%20%3F" actuinterview-reponse="Les%20gens%20qui%20ne%20v%C3%A9rifient%20pas%20leurs%20comptes%20bancaires%20peuvent%20mettre%20un%20certain%20temps%20avant%20de%20s%E2%80%99en%20rendre%20compte.%20Une%20personne%20l%E2%80%99a%20vu%20trois%20ans%20apr%C3%A8s.%20Alors%2C%20avec%20des%2040%20%E2%82%AC%20par%20mois%2C%20%C3%A7a%20finit%20par%20faire%20des%20sommes.%20Notre%20association%20a%20pu%20obtenir%20le%20remboursement%20des%202%20324%20%E2%82%AC%2C%20parce%20que%20l%E2%80%99entreprise%20a%20%C3%A9t%C3%A9%20incapable%20de%20nous%20fournir%20le%20contrat.%20Mais%20r%C3%A9cup%C3%A9rer%20l%E2%80%99argent%20est%20exceptionnel." /]

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="Arnaque%20ou%20pas%20arnaque%20%3F" actuinterview-reponse="L%E2%80%99arnaque%2C%20c%E2%80%99est%20vraiment%20le%20syst%C3%A8me%20organis%C3%A9%20pour%20vous%20piquer%20de%20l%E2%80%99argent%20sans%20vous%20fournir%20le%20produit.%20En%20ce%20qui%20concerne%20les%20sites%20d%E2%80%99abonnements%20de%20r%C3%A9ductions%2C%20parfois%20%C3%A7a%20peut%20friser%20l%E2%80%99arnaque.%20Mais%20quand%20les%20choses%20sont%20%C3%A9crites%20noir%20sur%20blanc%20dans%20les%20CGV%2C%20il%20fallait%20alors%20%C3%AAtre%20vigilant." /]

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Rendez-vous conso

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="De%20quoi%20faut-il%20aussi%20se%20m%C3%A9fier%20%3F" actuinterview-reponse="Des%20syst%C3%A8mes%20de%20marketplace.%20Les%20grands%20sites%20que%20sont%20C%20Discount%2C%20Amazon%2C%20etc.%20vendent%20en%20nom%20propre%20et%20sont%20en%20m%C3%AAme%20temps%20des%20h%C3%A9bergeurs%20de%20sites.%20Souvent%20les%20gens%20cliquent%20sur%20les%20prix%20affich%C3%A9s%20moins%20chers%20sans%20se%20rendre%20compte%20qu%E2%80%99ils%20ne%20sont%20plus%20sur%20la%20plateforme%20principale.%20En%20cas%20de%20probl%C3%A8me%2C%20la%20plateforme%20principale%20n%E2%80%99a%20absolument%20aucune%20responsabilit%C3%A9%20sur%20les%20sites%20h%C3%A9berg%C3%A9s.%20Amazon%20est%20un%20peu%20diff%C3%A9rente%20puisqu%E2%80%99elle%20accepte%20de%20prendre%20en%20charge%20une%20partie%20des%20tractations." /]

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="Conclusion%20%3F" actuinterview-reponse="J%E2%80%99ai%20l%E2%80%99habitude%20de%20dire%20que%20rien%20n%E2%80%99est%20gratuit.%20Attention%20aux%20prix%20trop%20attractifs%2C%20il%20faut%20savoir%20%C3%AAtre%20raisonnable." /]

[actuinterview actuinterview-prenomnom="Jean-Michel%20Guinaudeau" actuinterview-initiales="J.-M%20G" actuinterview-question="Quelle%20est%20votre%20actualit%C3%A9%20%3F" actuinterview-reponse="On%20tient%20r%C3%A9guli%C3%A8rement%20des%20rendez-vous%20conso%20interactifs%20d%E2%80%99une%20heure%20trente%20qui%20r%C3%A9unissent%20une%20quinzaine%20de%20personnes.%20On%20sollicite%20les%20mairies%2C%20les%20associations%2C%20les%20centres%20sociaux%2C%20et%20on%20propose%20un%20th%C3%A8me.%20En%20ce%20moment%2C%20on%20fait%20de%20la%20prospection%20%3B%20il%20ne%20faut%20pas%20h%C3%A9siter%20%C3%A0%20nous%20contacter.%20Certains%20rendez-vous%20sont%20d%C3%A9j%C3%A0%20cal%C3%A9s.%20On%20est%20par%20exemple%20intervenu%20%C3%A0%20Laval%20aupr%C3%A8s%20des%20%C3%A9tudiants.%20On%20a%20des%20permanences%20%C3%A0%20Mayenne%2C%20Laval%2C%20Ch%C3%A2teau-Gontier.%20Il%20est%20possible%20de%20s%E2%80%99abonner%20%C3%A0%20la%20lettre%20hebdomadaire%2C%20c%E2%80%99est%20gratuit." /]

Pratique : adresse 31 rue Oudinot, Laval. Tel. 02 43 67 01 18 ; site mayenne.ufcquechoisir.fr

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Laval. Interview. "Si pas de conditions générales de ventes, il faut aller voir ailleurs", conseille UFC-Que Choisir en Mayenne